Returns & Refunds

This page explains Figuristi Store’s returns, exchanges and refund process.

Nothing in this store policy limits your statutory consumer rights. Where applicable law gives you additional rights, including rights to return non-defective goods, different deadlines, refund timing or shipping-cost treatment, those legal rights take precedence.

Eligible returns and exchanges

Under our store policy, returns and exchanges are accepted for defective products or products with an initial malfunction. Change-of-mind returns are not offered under this store policy, except where applicable law requires otherwise.

Products must have been purchased from Figuristi Store. Damage caused by misuse or by the customer after delivery is not covered by this store policy. This does not affect statutory consumer rights.

Request a return within 14 calendar days of delivery

Email info@figuristi.com within 14 calendar days of delivery to request an eligible return or exchange. This is the deadline for contacting us, not a requirement for the parcel to reach us within that period. Any longer or different period required by applicable law remains available.

Include your order number, product name and a description of the defect or initial malfunction. Please include photographs where available to help us assess the issue.

Return approval and shipping address

The shop will review your request and send you the return instructions and shipping address. Please contact us before sending the product so that it reaches the correct address. Do not send it directly to the manufacturer.

Pack the product securely, using the original packaging where possible, and include its supplied accessories. The product should be in the condition in which it was delivered, apart from the defect being reported. These instructions do not override statutory consumer rights.

Return shipping costs

The customer is responsible for the cost of shipping the item back under our store policy, except where applicable law requires Figuristi Store to bear that cost. The shop will provide the shipping address when arranging the return. No fixed return-shipping amount is quoted because the carrier charge depends on the shipment.

Inspection, exchanges and refunds

Once the returned item has been received and inspected, the shop will notify you of the outcome. An approved exchange is subject to replacement availability. If a replacement is unavailable, an approved return will be refunded.

Figuristi Store processes approved refunds from the shop side within 21 working days after the shop has both received the returned item and approved the refund, unless applicable law requires an earlier refund. The period does not start from the initial return request. Working days exclude weekends and public holidays.

This is the shop-side processing timeframe, not a guarantee that the funds will appear in your account within that period. After the shop processes the refund, your bank or payment provider may need additional time to credit it. That additional processing time is outside Figuristi Store’s control.

Questions about a return

Contact info@figuristi.com or use our Contact Us page.